I’m a full time rental agent, landlord… and, occasionally a tenant.
Last week, I rented 2 homes in the mountains of North Carolina near the venue for a family wedding.
Both homes were managed by the same agency (Carolina Mornings) and similarly priced. Â Yet with 2 different property owners, the experiences varied.
One home had at least half of the kitchen cabinets locked, and a sparse inventory of dish ware and overall supplies. Â The cabin was clean and comfortable, but this left a disappointing impression of the landlord.
The other cabin was perfect. Â It really felt like we were staying as guests in a well loved home. Â I appreciated the labels in the kitchen so that items could be returned to their proper spot (helpful when unloading the dishwasher). Â The interior and exterior furnishings were comfortable and clean. Bedding was high quality. Â In every room, there were thoughtful amenities and extras.
It was a great reminder to me (as both an agent and landlord) about the importance of the tenant experience.
